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General Questions and Helpful Information
- How do I book?
- How much notice do I need to give for a booking?
- How much does it cost?
- What do the prices include?
- When are your bouncy castles available?
- How long do I get the equipment for?
- Do you hire overnight?
- Do I have to pay a deposit?
- How do I pay?
- What if I need to cancel?
- What if it rains?
- What type of surface do I need?
- How long does it take to set up/inflate/deflate/pack up the inflatable?
- Can you deliver with no side entrance and take castles through the house?
- How much space is needed?
- When I hire the castle is there anything I need to provide?
- Do you supply safety instructions?
- Is the equipment safety tested?
- Is there an age limit for children using the castle?
- How much electricity does it use in a day?
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1. How do I book?
The preferred method is by telephoning us, alternatively you can email or you can complete the booking form on the bookings page.
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2. How much notice do I need to give for a booking?
You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment. Alternatively you can contact us on the day as we may have availability.
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3. How much does it cost?
Please see the inflatables page for all prices. Charges may vary depending on your intended use, i.e. home/business or location.
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4. What do the prices include?
All bouncy castle booking prices include local delivery. a small charge may be added for out of area deliveries, (please contact us for delivery rates). You will also receive a blower, extension cable, RCD plug (circuit breaker) and safety crash mats where applicable. The price also includes set up and collection.
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5. When are your bouncy castles available?
Our castles are available 7 days a week all year round including Bank Holidays although outdoor hires may cease from October through to March depending on the weather.
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6. How long do I get the equipment for?
Most parties are in the afternoon and so we will deliver and set up your castle between 8 am and 12 noon. We will then return and take the castle away after your party has finished usually from 5 pm onwards although pick up time can be arranged to suit. It can be no later than 9 pm.
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7. Do you hire overnight?
Under certain circumstance this can be arranged, please contact us.
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8. Do I have to pay a deposit?
No deposit is required for private bookings.
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9. How do I pay?
Our preferred method of payment is cash on delivery. We do not accept credit card payments and cheques need to be received at least 14 days in advance for funds to clear before the booking date.
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10. What if I need to cancel?
You may cancel at anytime, all we ask is that you give us as much notice as possible. If no notice is given you may incur a cancellation fee unless it is via our FREE RAIN CANCELLATION SERVICE.
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11. What if it rains?
Unfortunately the bouncy castles cannot be operated in very wet or windy conditions due to safety reasons.
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12. What type of surface do I need?
Grass, on a level surface is the safest, we cannot hire on concrete due to safety issues. Inside halls is fine as long as the floor is a normal smooth level surface.
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13. How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approx 20 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire. Please note because of the size and weight of the inflatable we cannot cope with a flight of steps, but one or two steps are achievable and if someone is available to help it is easier.
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14. Can you deliver with no side entrance and take castles through the house?
Normally yes but we do need lots of room and it is a help if someone is available to help lifting. Bouncy castles are often bigger and heavier than most people expect, and so to move them we use large sack trucks. Unfortunately if it should rain, water will get inside the inflatable and this can drain out whilst being removed, sometimes on your carpet!
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15. How much space is needed?
You will need to allow a minimum of 4 feet at the front and 3 feet at the rear of castle and 2 feet either side. Please make sure all garden items such as garden toys, swings, slides, patio furniture, rubbish, washing lines etc. are removed from the area where the castle is to be sited.
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16. When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle. You will need to provide a 240 volts mains power supply, also you may be requested to provide 2 forms of I.D. i.e. Drivers Licence, Utility Bill etc. As this forms part of the hire agreement.
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17. Do you supply safety instructions?
Yes we provide detailed safety instructions with every hire.
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18. Is the equipment safety tested?
Yes. All inflatables have current safety certificates and the blowers and extension leads are PAT tested as recommended by HSE. We also provide RCD plugs when needed.
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19. Is there an age limit for children using the castle?
Yes. Most of our castles are suitable for children up to and including the age of 12.
Adult units are not age restricted.
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20. How much electricity does it use in a day?
Approximately £1.20.
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